Statement of Warranty
Warranty Coverage
Proxim Wireless Corporation warrants that its Products are manufactured solely from new parts, conform substantially to specifications, and will be free of defects in material and workmanship for a Warranty Period of 1 year from the date of purchase.
Repair or Replacement
In the event a Product fails to perform in accordance with its specification during the Warranty Period, Proxim offers return-to-factory repair or replacement, with a thirty (30) business-day turnaround from the date of receipt of the defective Product at a Proxim Wireless Corporation Repair Center. When Proxim Wireless has reasonably determined that a returned Product is defective and is still under Warranty, Proxim Wireless shall, at its option, either: (a) repair the defective Product; (b) replace the defective Product with a refurbished Product that is equivalent to the original; or (c) where repair or replacement cannot be accomplished, refund the price paid for the defective Product. The Warranty Period for repaired or replacement Products shall be ninety (90) days or the remainder of the original Warranty Period, whichever is longer. This constitutes Buyer's sole and exclusive remedy and Proxim Wireless's sole and exclusive liability under this Warranty.
Limitations of Warranty
The express warranties set forth in this Agreement will not apply to defects in a Product caused; (i) through no fault of Proxim Wireless during shipment to or from Buyer, (ii) by the use of software other than that provided with or installed in the Product, (iii) by the use or operation of the Product in an application or environment other than that intended or recommended by Proxim Wireless, (iv) by modifications, alterations, or repairs made to the Product by any party other than Proxim Wireless or Proxim Wireless's authorized repair partners, (v) by the Product being subjected to unusual physical or electrical stress, or (vii) by failure of Buyer to comply with any of the return procedures specified in this Statement of Warranty.
Support Procedures
Buyer should return defective LAN1 Products within the first 30 days to the merchant from which the Products were purchased. Buyer can contact a Proxim Wireless Customer Service Center either by telephone or via web. Calls for support for Products that are near the end of their warranty period should be made not longer than seven (7) days after expiration of warranty. Repair of Products that are out of warranty will be subject to a repair fee. Contact information is shown below. Additional support information can be found at Proxim Wireless's web site at http://support.proxim.com.
Hours of Operation
When contacting the Customer Service for support, Buyer should be prepared to provide the Product description and serial number and a description of the problem. The serial number should be on the product.
In the event the Customer Service Center determines that the problem can be corrected with a software update, Buyer might be instructed to download the update from Proxim Wireless's web site or, if that's not possible, the update will be sent to Buyer. In the event the Customer Service Center instructs Buyer to return the Product to Proxim Wireless for repair or replacement, the Customer Service Center will provide Buyer a Return Material Authorization ("RMA") number and shipping instructions. Buyer must return the defective Product to Proxim Wireless, properly packaged to prevent damage, shipping prepaid, with the RMA number prominently displayed on the outside of the container.
Calls to the Customer Service Center for reasons other than Product failure will not be accepted unless Buyer has purchased a Proxim Wireless Service Contract or the call is made within the first thirty (30) days of the Product's invoice date. Calls that are outside of the 30-day free support time will be charged a fee of $25.00 (US Dollars) per Support Call.
If Proxim Wireless reasonably determines that a returned Product is not defective or is not covered by the terms of this Warranty, Buyer shall be charged a service charge and return shipping charges.
Other Information
Search Knowledgebase
Proxim Wireless stores all resolved problems in a solution database at the following URL: http://support.proxim.com.
Ask a Question or Open an Issue
Submit a question or open an issue to Proxim Wireless technical support staff at the following URL: http://support.proxim.com/cgi-bin/proxim.cfg/php/enduser/ask.php.
Other Adapter Cards
Proxim Wireless does not support internal mini-PCI devices that are built into laptop computers, even if identified as "ORiNOCO" devices. Customers having such devices should contact the laptop vendor's technical support for assistance.
For support for a PCMCIA card carrying a brand name other than Proxim, ORiNOCO, Lucent, Wavelan, or Skyline, Customer should contact the brand vendor's technical support for assistance.
1LAN products include: ORiNOCO™
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